Shipping & Returns
FREE SHIPPING FOR ONLINE ORDERS OVER $199!
Free shipping will be applied automatically for total purchases over $199 when no other discounts are applied.
RETURN POLICY
We want you to love your purchase! However, if you need to make a return, we’re here to help. Please review the following guidelines:
In-Store Purchases
- All in-store purchases are eligible for store credit only.
- No refunds are available for in-store purchases.
Online Purchases
- You must have an account on our website to initiate a return. If you have not created an account, please go to the Account page.
- Please request a return authorization before sending items back.
- Timeline for Returns:
- Items must be postmarked for return within 7 days of your delivery date for a refund to your original payment method.
- Items must be postmarked for return within 8-14 days are eligible for store credit, in the form of an online gift code.
- No returns will be accepted after 14 days from the delivery date.
Processing Time
- Please allow 5-7 business days for returns to be processed after we receive your returnable items.
- Store credit will be issued in the form of a digital gift code for future purchases on our website.
Return Shipping
- Customers are responsible for the cost of return shipping.
- You can use your own shipping method or request a pre-paid return label from us. If you use our label, the cost of return shipping will be deducted from your refund or store credit.
- The original sales receipt (packing slip) must be included with the return, and items must be shipped using an authorized return label.
- Returns must be postmarked within the specified timeline to qualify for refunds or store credit.
Merchandise Eligibility
- To process a return, merchandise must be:
- Unworn and unwashed
- In its original (new) condition with all tags attached
- Free of makeup, stains, perfume, deodorant, and smoke odors
- Non-returnable items include:
- Sale items
- Accessories
- Final sale merchandise
- Intimate apparel
- Special-order items
- Shoes must be returned in their original shoebox, which should be placed inside another box to prevent damage.
Damaged Items
- Items damaged during shipping to you will be replaced with the same item or store credit if the item is no longer available.
Return Instructions
- Email us at returns@alysarene.com with your order number and a list of items you wish to return.
- We will email you a pre-paid return shipping label (optional) or you can use your own shipping method.
- Pack the merchandise in the original package with the receipt (packing slip).
- Remove or cover the original shipping label, then place the new return shipping label on the package.
- Drop off the package at your nearest USPS location.
Refunds
- For online purchases, once we receive your returnable item(s), we will issue a refund (if the return is postmarked within 7 days) or store credit (if the return is postmarked within 14 days from the delivery date).
- Refunds will be issued for the price of the item(s), less the cost of return shipping (if applicable).
- Refunds typically appear within 5-7 business days from the date the return is processed.
Let us know if you have any further questions. We're happy to assist with your return!